haka7 Privacy Policy

1. Introduction and Purpose of the Policy

haka7 (referred to below as "we", "us" or "the platform") is committed to providing a safe and enjoyable online gaming experience for players in Bangladesh. Protecting the privacy of your personal information is one of our highest responsibilities.

This privacy policy ("Policy") describes how haka7 collects your personal information, the purposes for which that information is used, who it may be shared with, and what steps we take to keep your information secure. This policy applies to our website, mobile application and all digital services.

We use SSL encryption technology to keep your data transfers secure and are committed to operating a safe and reliable platform. Ensuring you have control over your information is our core goal.

2. Information We Collect

haka7 may collect various types of information that help us provide you with the best service. This information can be divided into the following categories:

2.1 Registration and Identity Information

When you create an account on haka7, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (where identity verification is required)
• Username and password (stored in encrypted form)

2.2 Financial Information

To complete transaction processing we collect the following financial information:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information and Technical Data

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and page view history
• Gaming activity history and preferences
• Information collected through cookies and similar tracking technologies

3. Purposes for Using Information

haka7 uses your personal information only for lawful and specific purposes. We process your information for the following reasons:

• Service delivery: Managing your account, keeping gaming services active and completing financial transactions.
• Identity verification: Age verification (confirming 21+) and completing the KYC (Know Your Customer) process.
• Ensuring security: Preventing fraud, money laundering and unauthorised access.
• Legal compliance: Adhering to applicable laws and regulations and meeting regulatory requirements.
• Customer support: Quickly resolving your questions and issues and providing 24/7 Bengali-language support.
• Personalised experience: Analysing your preferences and usage patterns to improve services.
• Responsible gaming: Identifying unusual gaming behaviour and providing the necessary assistance.
• Promotional communications: Informing you about offers and updates subject to your consent.

4. Sharing and Disclosure of Information

haka7 never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 With Service Providers

Limited information may be shared with trusted service providers who assist in operating our platform (payment processing, technical infrastructure, game software providers). All such providers are required to comply with our strict privacy standards.

4.2 For Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government agencies or applicable legal obligations. In such cases we provide only the minimum information required.

4.3 For Fraud Prevention

Information may be shared with the relevant authorities for the purpose of preventing and investigating fraud, money laundering or other illegal activities.

5. Cookies and Tracking Technologies

The haka7 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

5.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferences, language settings and personalised experience.
• Analytics cookies: Used to collect platform usage statistics and improve services.
• Performance cookies: Used to identify loading times and technical issues.

You can control cookies by changing your browser settings. However, disabling some cookies may cause certain features of the platform to not work properly.

6. Data Security Measures

To keep your personal information secure, haka7 follows industry-standard security technologies and practices:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Password hashing: Your password is never stored directly — advanced hashing algorithms are used.
• Firewall and anti-fraud systems: Active monitoring to prevent unauthorised access and fraudulent activity.
• Regular security audits: Our systems undergo regular security testing.
• Access controls: Only authorised staff can access information they need.
• Data minimisation: We collect only the information that is essential for service delivery.

However, no method of transmitting information over the internet or electronic storage is one hundred percent secure. While we make every effort to protect your information, we cannot guarantee complete security.

7. Data Retention Period

How long haka7 retains your personal information depends on the type of information and legal requirements:

• Account information: Retained while the account is active and for a minimum of five years after it is closed.
• Financial transaction records: Retained for up to seven years in accordance with legal obligations.
• Gaming activity history: Retained for up to two years to ensure responsible gaming.
• Communication records: Retained for up to one year to improve customer service.

At the end of the retention period, information is securely deleted or anonymised in a way that no longer allows identification.

8. Your Rights

You have the following rights over your personal information:

8.1 Right of Access

You may request a copy of the information haka7 holds about you at any time. We will respond to your request within 30 working days.

8.2 Right of Rectification

If your information is incorrect or incomplete, you may request a correction. In many cases you can update your information directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for promotional communications or marketing purposes. You may unsubscribe from promotional emails at any time.

8.5 Right to Data Portability

In certain cases you may request your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will always consider your request seriously.

9. Protection of Minors' Information

haka7 strictly prohibits anyone under the age of 21 from opening an account or using our services. We do not knowingly collect any personal information from anyone under the age of 21.

If we become aware that information belonging to a minor has been recorded in our system, we will immediately close that account and delete the relevant information. If you believe that a minor is using our platform, please contact us directly.

10. Third-Party Links and Services

Our platform includes services from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming and similar companies. These providers have their own privacy policies and their own policies will apply when you use their services.

Our payment partners — bKash, Nagad, Rocket, Upay and the associated banks — have their own privacy policies. The financial information required during transactions may be shared with these partners.

11. Changes to the Policy

haka7 may update this privacy policy from time to time. If there are significant changes to the policy, we will inform you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice of the changes will be displayed on the website.
• The "Last updated" date at the top of the page will be changed.

Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy. We therefore recommend that you revisit this page periodically.

12. International Data Transfers

haka7 uses international technology infrastructure. As a result, your information may be processed or stored outside Bangladesh. Wherever your information is processed, we ensure the same standards described in this privacy policy are applied.

For international transfers we put in place appropriate contractual safeguards (such as standard contractual clauses) that ensure adequate protection of your information.

13. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us. Our data protection team is ready to assist you with any request.

This privacy policy is effective according to Bangladesh Standard Time (BST, UTC+6). Stay with us to keep your personal information secure and report any suspicious activity to us immediately.